HARDY DIAGNOSTICS FEATURES AND BENEFITS

Why Hardy Diagnostics?

• Direct Sales

We manufacture and sell our media directly to you - the user; thus eliminating the service problems associated with a "middle man" distributor. Our media is shipped to you from our cGMP licensed warehouse.

• Complete Supplier

Hardy Diagnostics is an authorized distributor for over 75 other fine diagnostic manufacturers. Among them are American Proficiency Institute (API), Anaerobe Systems, ASM Publications, Binax, Copan, Denke Seiken, Globe Scientific, Hygiena, Meridian, MicroBioLogics (MBL), Puritan Hardwood, Quantimetrix, Quidel, and Wampole. This means added convenience and cost-effective buying when other items are added to your media order.

• Shelf Life Guarantee

Hardy Diagnostics guarantees at least one month of shelf life on most products. If any product is received with less than one month dating, we will either replace the item or issue credit for what cannot be used. Our customers usually find our shelf life to be longer, since it does not remain on the shelf of a distributor's warehouse for a long period of time.

• Quality Control Program

Our software program, "HUGO™", is a complete technical manual featuring our products and provided on CD for our customer's computer. HUGO™ contains technical data in recommended CLSI format that will assist you in maintaining your procedure manual. Lot specific Certificates of Quality are available upon online at www.hardydiagnostics.com .

Also, with each shipment we provide certification of QC on our "QC Voucher" form for your records. It includes the lot numbers, expiration dates, and certification that are required to comply with all regulations. This information is conveniently located on one form; which eliminates the need to manually transfer data or stickers.

• Sheep Blood

Our sheep blood comes from a controlled herd of healthy and antibiotic-free animals kept solely for our use. These animals are maintained on a veterinary supervised program to ensure the highest quality of blood. Other companies often use blood from slaughter houses, which is likely to contain unwanted antibiotics, and is prone to spontaneous hemolysis.

• Product Warranty and Returns

We guarantee the performance of our products as stated in our software program, "HUGO™". Returns are accepted in accordance with our policy stated in our catalog.

• Independent Manufacturer

We blend our own powdered media made with ingredients from a variety of reliable sources in order to provide you with prepared media that produces optimal growth characteristics. Our QC lab is continually conducting comparison studies on different ingredient sources in order to maximize media performance.

• Same Day Shipping

Orders placed before 1:30 P.M. (PST) are processed and shipped out that same day. Most of our customers receive their orders the following morning.

• Inventory/Order Form

As an additional free service, we offer a customized order form for your lab. This can be copied and used to take inventory of your media and to prepare your order. It can then be used to phone or FAX your order to Hardy Diagnostics.

• Usage Reports

We also offer free customer "usage reports" at any time. These reports, provided upon request, tally all your products ordered within any given time.

• Technical Assistance

Licensed Medical Technologists and Microbiologists are available on our staff for assistance. Literature and technical inserts are available for all products through our software program, "HUGO™". Our Technical Services Department can assist you by calling (800) 266-2222, extension 5658.

• Educational Seminars

Hardy Diagnostics is an accredited provider of continuing education in the state of California. Seminars and workshops on current laboratory topics are provided at various locations throughout the year.

• Responsiveness

Although we have maintained a steady growth rate during the 29 years that we have been servicing local laboratories; Hardy Diagnostics is proud of our "small company" responsiveness. Now that over 6,000 laboratories rely on our services; we are still committed to fulfilling any special needs that you may have.

• Website Catalog

We maintain an extensive website that contains a complete listing of all our products. Six rapid search mechanisms will assist you in quickly finding the products you need. You may search by product name, product number, organism, manufacturer, category, or competitor's number.

Microsoft is a registered trademark of Microsoft Corporation.

012109md